7th March 2013

I’m writing this because Google needs your help to weed out fake reviewers, and this is how I reported one.

I just reported this user, Heather C-H, where I suspect that it’s a fake profile for a number of reasons…

  • No “About” information
  • No personal information
  • No full name
  • No profile photo
  • No images, albums or videos
  • All reviews are for businesses in different parts of the country  / world. 
  • All of their “reviews”  were created within a one month time frame.
  • Several of the reviews are written about the same industry, (medical).
  • All reviews are negative except for one. (Might that be who hired them?)

 

Any of these reasons alone are not enough to add up to a fake profile, but combined, I do believe that it does indicate that this is a fraudulent account. These fake reviews are hurting businesses, and I think Google has a responsibility to take action against these fakes, giving the business owners the benefit of the doubt.

These are the steps I took to report the fake profile to Google…

1. I logged into my Google account, then visited their reviews page

 

2. I went to the top right, the “gear” icon, and chose “Report / Block Heather”.

 

3. On the next screen, I chose the third option, “This profile violates other User Content and Conduct Policies”, because the policy they are violating is #12, “Impersonation or Deceptive Behavior” 

 

 

 

4. Then I hit “DONE although I was not actually done, because on the next screen I selected the top option, “Unwanted Commercial Content or Spam”, and hit “Okay”.

 

 

 

5. On the next and final screen I saw this thank you message – 

 

 

 

So, with a little luck, Google will review the profile, and remove it, along with the fake reviews,  from their listings. 

 

 

If you like what you've seen here, would you please share this?
    PDXTC & Search Commander, Inc.
    11124 NE Halsey St. #481 PortlandOR97220 USA 
     • 503-946-6881
    twitter / shendison

    6 Responses to Report Fake Google Review Profiles

    1. Noah Wieder says:

      Scott, this is perfect, thanks for the tip. We’re seeing similar issues with fake reviews on Yelp as well and now folks are starting to do negative tweeting with egghead accounts. I used to think there was no such thing as bad press, but when people resort to fake negative reviews that’s just desperation and fear. It’s too bad people have to resort to those tactics.

      • Scharlea Miller says:

        I was scammed by a guy who has the email address movepet@Gmail.com I had paid the delivery fee to have them sent to me and list 250$. I have reported it to the police. This guy is still doing it today. Google will nit let me report it because I am both the person being impersonated and nor do I work fir the fake company of which this address runs through. I’m not sure what to do now.

        • Scott says:

          I’m not sure why you posted this here, but it sounds like you’ve done all you can. I hope you’ve learned a lesson here…

    2. dave harder says:

      How do I flag 66 fake Google reviews at one time..they are copy pasted from other sites and posted using fake accounts. Some are setup by the owners using hacked profile pictures? Thanks in advance.

      • Scott says:

        Sorry Dave – There’s no way I know of to flag multiple reviews at once. However, you might try logging into Google as the business owner, then phoning Google via the Contact Support link on the top right. Speaking to a rep may get you a faster resolution….

        • Dave says:

          I’m not a business owner. I got catfished into believing they were a 5 star rated company only to realize the reviews were fake. I’ll just post a review telling everyone they are a scam I guess.

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