This a video run through of my Las Vegas Pubcon 2013 slides from the local / mobile panel with Michael Dorausch and Kevin Adams. I almost never re-use my conference slides after I speak, so I’m going going to start making better use of them by doing these screencasts. This video isn’t very polished, and […]

I’m writing this because Google needs your help to weed out fake reviewers, and this is how I reported one. I just reported this user, Heather C-H, where I suspect that it’s a fake profile for a number of reasons… No “About” information No personal information No full name No profile photo No images, albums […]

I have a high school friend whom I’ve helped with his website intermittently over the years, and I claimed his Google Local page for him quite a few years ago.  Last summer, I created a Google+ page for him also, and I never thought much about it after that. A few weeks ago, I edited […]

There’s a bug in the Google Places app on my Android phone that is allowing me to edit the last review for any local business. Instead of saying “Leave a Review” the only option for me is to “Edit Your Review”. I discovered it over the weekend while I was trying to leave a review […]

This Wednesday, May 30th in the ever changing world of local search, Google officially announced the “end” of “Google Places” and they are merging it with Google Plus (Google+). This has been written up quite extensively already, but I thought I’d chime in on where I think “Google Plusaces” is going next… As you can see, […]

This is just quick update to show that my Google Places impressions over the past 30 days are less than half of what they were the previous month. This was the result of following the new Google guidelines that require local service businesses without a storefront to check a box that says “This business serves […]

I’ve been advising others about their search presence since 2002, and this is the first time I recall ever telling someone to do something that could ultimately hurt them. Please consider this a “retraction” to my prior advice, and read it carefully. For years I’ve believed that local service businesses should be visible on Google […]

Doing a little bit if research, I noticed what I thought was odd behavior in Google local, taking me to directories instead of to a business, so I immediately jumped to a conclusion (imagine that!) and Twittered about it, pinging @davidmihm and @chiropractic Michael looked into it… and David thought it was odd too, so […]

You MUST know that Google can instantly tell whether a certain Google user who just left a review is a “real” user or not, right? Google has access to everything a user does from their web browsing history to their Gmail habits, and they have for years. They even know where you live, so creating […]

It looks like Google Boost has undergone a name change to AdWords Express, but it appears everything else has remained the same. (update 7/26 – Google just announced the change) This morning while logging in to a client’s Google Places account, instead of seeing “create a Boost ad” or “See my Boost Dashboard” I’m seeing […]

I got a phone call today, that began “I’m with Google…” and of course I was highly skeptical. I take marketing calls for several clients, and this is the standard opening line for multiple unscrupulous SEO companies. After just a minute, I realized it was the real thing, and he said he was part of […]

I just tried to leave a review at Google, while I was logged in, and instead of being given the old review screen, I was asked to set up a new profile. Here, it’s easier to show you… (*update four months later the name “Hotpot has finally been dumped. What a dumb idea that was […]