Can’t print from Outlook Express?

3rd October 2005

This morning I’ll be going to an office where one of my long time customers claims that on one workstation, they can print from Word, Excel and the web, but NOT from their email program.

There is no error message, it simply doesn’t print. They’ve already rebooted the PC, and power cycled the printer with no success. I’ll post the solution here after I find it…

***update***
Well, not only won’t it print in OE, but in Internet Explorer 6 either. Windows updates won’t load either. Then I couldn’t reinstall the windows update software. It just ignored me like the print jobs.

After nearly an hour of futzing, I decided to take it with me to reinstall Windows, because it’s Active X related. I tried multiple solutions before giving up. System restores, active x-reinstalls, registry hacks, everything but running System File Checker, which I’ll do before wiping.

Why am I sharing this boring info? Because it took me an hour to figure out that would have been faster reinstall Windows from the beginning.

I should add that this computer got screwed up by none other than Norton System Works.