How to call tech support
By: Scott Hendison   �   December 2001 -

updated November 2005

You've outgrown America Online
By: Scott Hendison   �   Published: August 2002

If you want to be a power user, and really make full use of the internet and your e-mail, there is one thing you�ll eventually have to do. Stop using America Online software as your primary means of e-mail communication and web browsing.

 

If this article can�t help you personally, it can probably help someone you know. Some people I�ve seen even have high speed DSL or cable internet in their homes, yet still continue to pay another $22 a month for AOL, because they don�t know how to easily get off it.

 

Am I trying to take revenue away from AOL? No.

Am I trying to get you to signup with a certain ISP? No.

Am I suggesting that you stop using AOL as your ISP (Internet Service Provider)? Not Necessarily.

I am telling you though, that it�s time to stop using AOL�s web browser and e-mail software, and the good news is, you don�t have to leave AOL to do that.

 

AOL was designed for beginners. Getting on the internet used to be complicated, and AOL did a fine job getting us all online. As a former AOL member myself, I can�t speak highly enough about its ease of use. You�re not a beginner anymore though, and it�s time to move on. The reasons why are probably obvious to you, and there�s no reason to go into them here. If they aren�t obvious, then maybe it�s not time to switch yet.

 

The specific problems most AOL users face stem from the general difference between them and the rest of the world. As you become more proficient, there are things you�ll want to do that just aren�t possible with the AOL software. That�s why all those new versions keep rolling out.  That may be fine with you, and that�s your choice, but for those that want to kick the habit, here�s a short guide.

 

After logging on with AOL, minimize your AOL Window, and open Internet Explorer. That�s the circle E icon on your desktop, or by the start button. It also is listed in the Start � Programs list. It should just automatically work, and you�ll be browsing web pages instantly. If it doesn�t though, you will have to go to Tools � Internet options � Connections � and choose not to dial a connection, and check the box for connect with LAN (Local Area Network). E-mail me if you need help at [email protected].

 

Microsoft Internet Explorer (IE) will display web pages better, and generally improve your interaction with websites in the way the site designer intended. Websites do not always look right in the AOL browser, and designing them so they do is becoming a dying art that many designers are just not bothering with anymore.

 

Once you�ve started using IE instead of the AOL browser, the next thing you'll want to do is to get your �favorite places� from AOL imported into the IE favorites menu. Well, I've got news for you...it isn't easy. Unless you have very old versions of both AOL and IE, the easiest thing to do is to copy and paste them from the AOL browser address bar to the IE address bar. Then as each website opens just go to favorites - add to favorites in IE. This will also allow you to rename them with better titles, and even organize them into folders if you like. (See Customizing your browser I and II )

 

If you have lots of "favorite places though, and it's just too much work to copy and paste them, then there are still ways to get them into Internet Explorer.

 

The best program I've heard of is called Favoripper. It's the 4th program down here http://www.cablehead.com You can download and try the demo for free, but if you want to buy the full version, it's $20. That's $20 well spent though, in my book!

Don't give in and switch back to the AOL browser!

 

Now, to further free yourself from the restraints of AOL, you�ll need a new e-mail address.  I recommend going to http://www.hotmail.com and getting a free e-mail account from them. It�s fast, it�s easy, and the odds are, since it�s owned by Microsoft, that it won�t be disappearing anytime soon. 

(Next month the article will cover some privacy issues with everything free on the web so don't miss it)

 

Using a Hotmail address instead of AOL will allow you to use the standard Microsoft mail programs, Outlook and Outlook Express. 

Outlook Express is free with Windows and it�s what most people in the world are using today, along with the more feature-rich Microsoft Outlook. True, there are numerous other options available, but I think Outlook Express is a pretty good place to start. On my website, at http://www.pdxtc.com I have numerous articles relating to Outlook Express, and how it can be used easily and efficiently.

 

To set up Outlook Express for use with Hotmail, here is a link to step by step instructions from Microsoft. http://support.microsoft.com/default.aspx?scid=kb;[LN];Q220852

 

The bad news is that AOL offers no easy way to get your old e-mail addresses out of the AOL program and into another mail program. AOL does not want you to leave, and by keeping you dependent on them, they hope you�ll be too lazy.

The easiest thing to do is to send an e-mail to everyone in your address book, asking them to please test your new hotmail address. Then, as you check your e-mail in Outlook Express, all you have to do is right click on their name, and choose �add to address book�. Eventually, you won�t even have to check your AOL e-mail anymore.

 

Some people want to get rid of AOL altogether, but continue to pay for it because they don�t want to lose that e-mail address. A visit to http://www.forwardamerica.com/ might solve that problem. There you can actually forward your AOL mail to another address for about $4.00 a month.

 

Now that you are using Internet Explorer and Outlook Express, you are only using the AOL software to connect. Now, you can be free to shop around for a faster or more affordable internet service without losing what you�ve got now.

At that point, you can work on trying to get AOL to stop billing your credit card. Sorry, I have no handy tips for that!

 

 

*Update April 2005  -

AOL email addresses CAN be used with Outlook Express...here's how

 

http://help.aol.com/help/search.do?cmd=displayKC&docType=kc&externalId=http--helpchannelsaolcom-SearchData-kjumpadpcatId1sCId416sSCId4093articleId217453

 

 

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Scott Hendison hereby grants reprint rights for all of his own articles on this website providing that the following three italicized lines (with the live link) are included as a byline:

 

Scott Hendison is a computer & internet consultant based in Portland Oregon, specializing in search engine placement and internet marketing. For more information visit his SEO Consulting site.

 

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Scott is the CEO of Search Commander, Inc. and owner of Portland Technology Consultants, MPH computing, and Get WordPressed. He is a on the Board of Directors for the Oregon Computer Consultants Association, and an active member of the East Portland Chamber of Commerce.

His website is filled with nearly 100 computer & technology related articles, he writes a search marketing blog, and he is the creator of automatic SEO consultant software.

 

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