{"id":409,"date":"2007-07-24T12:52:01","date_gmt":"2007-07-24T19:52:01","guid":{"rendered":"http:\/\/www.pdxtc.com\/wpblog\/archives\/409"},"modified":"2017-01-05T13:46:43","modified_gmt":"2017-01-05T20:46:43","slug":"cant-send-mail-using-comcast","status":"publish","type":"post","link":"https:\/\/www.pdxtc.com\/wpblog\/technology-articles\/cant-send-mail-using-comcast\/","title":{"rendered":"Can’t Send Mail Using Comcast?"},"content":{"rendered":"

You’re not alone…
\nUsers all over the country are finding out daily that suddenly, for no apparent reason at all, they are unable to send mail if they want people to reply to their business or personal e-mail addressed other than one that is @comcast.net. This is because Comcast is blocking port 25 , which is your default port for sending email through your mail software.<\/p>\n

The error message says (fill in your own X): <\/strong>
\nThe connection to the server has failed. Account: ‘XXXX’, Server: ‘xxx.xxx.xxx.xx’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E<\/strong><\/p>\n

Gee that’s helpful, isn’t it?<\/strong>
\nIf you are using mail.yourdomain.com for your SMTP outgoing mail server, then you get an error saying “unable to connect to the mail server” even though it just successfully connected to the mail server to retrieve your incoming mail. After wasting time calling your web host, and going through various troubleshooting techniques, they tell you to call Comcast.<\/p>\n

To make matters worse, users are finding out one at a time, because Comcast is slowly rolling out these changes user by user in individual markets around the country. This month, it’s apparently Portland Oregon’s turn, where I live.<\/p>\n

To cut to the chase, here’s the solution:<\/strong>
\nChange the port your computer is using for SMTP outgoing mail, from Port 25 to one that your hosting provider will allow. In most cases, this seems to be port 587<\/strong> for Portland providers.<\/p>\n

\"qwest-port-587.jpg\"<\/p>\n

To do this in Outlook –<\/strong><\/p>\n