Comments on: Robert Plank | How Not to Treat a Customer

By: Martin Messier

Martin Messier — Sun, 15 May 2011 23:32:07 +0000

Robert, your customer service lacks in integrity. Period.

Not surprising to find out I’m not the only one you’ve screwed over.

By: Scott

Scott — Tue, 27 Oct 2009 01:28:32 +0000

Well, that may be the case, but I doubt he cares enough to “fume”. Thanks for commenting though

By: Clive

Clive — Mon, 26 Oct 2009 19:56:11 +0000

Yep, isn’t it weird how a little bit of success and suddenly the Wanker gene kicks in.

Sad thing is that I know damn well that rather than learning the lesson, making amends and becoming even more successful he’s instead following this thread ‘FUMING’ at the unfairness of it all.

He’s off my product creators ‘follow’ list.

By: Scott

Scott — Mon, 12 Oct 2009 12:18:08 +0000

Yep, I didn’t even want to get into that part with him – Like i said, i really thought he was joking at first! Really too bad… I ended up using another product, a peelaway ad at SEOautomatic.com, because I refuse to pay him AGAIN for what I already bought once.

By: Garry

Garry — Sun, 11 Oct 2009 20:53:49 +0000

So obvious that “John” is Robert. Says a lot about his credibility.

By: Andy Beard

Andy Beard — Sat, 10 Oct 2009 22:36:04 +0000

I know I own tons of Roberts plugins, but I would be damned to work out which ones came with which packages if I didn’t have explicitly segregated download folders… and even then it is only a system I have had in place for the last year.
The problem arises where you purchase one plugin, and get another as a bonus.
You might receive updates to them separately, and they end up saved all over the place.
Also I am sure there are cracks in Roberts backend systems, specifically around the enhanced salesletters offering as whilst I have received lots of updates from previous purchases such as JVPlus, and various comments and popup plugins, nothing on the salesletters which seems strange.

Robert is actually leaving a huge amount of money on the table by not streamlining his activities under a central membership and delivery platform where you can see what you own and what other goodies are available.

By: Scott

Scott — Wed, 30 Sep 2009 23:16:49 +0000

I don’t believe my reputation was harmed, and please no name calling. Not necessary. This is a customer service lesson and nothing more…

By: Scott

Scott — Wed, 30 Sep 2009 23:13:08 +0000

If this makes ME look bad, then so be it, but I disagree. Robert, I admire and respect your knowledge and skill, and the heights to which you’ve climbed are remarkable. I do wish you continued success, but really, lose the attitude and get a clue. All your fans would probably tell you the same thing, and if they disn’t have their receipt, then they’d probably be pretty that you did this to them too. .

By: Scott

Scott — Wed, 30 Sep 2009 23:08:54 +0000

#1, You’re right Jeffrey, Robert still doesn’t get it. Lesson #1 – If someone has a fist full of receipts but can’t find the right one, you err on the side of caution. Why run the risk of losing or alienating the customer?

What I find most disappointing is that I thought Robert was smarter than this. So much so, that I actually thought he might be joking with me at first! One look at his blog and all the comments he gets (and gives) tells me he hares, and knows his stuff. He has a lot of followers, and makes great stuff. Too bad he has no common sense!

#2. Jeffery, maybe I’m just old, but please try to keep the language civil. There’s no need for the profanity here, but since I’m in New York and sort of agree with you, I decided to let it slide

By: Jeffrey

Jeffrey — Wed, 30 Sep 2009 21:35:44 +0000

Wow. Reading his response. He still doesn’t get it.

No, Robert. Scott’s post doesn’t make him look bad. It makes you look like a dick. And reading your continued douchebaggery confirms it.

RT’ing your post scott. People need to know about Mr. Plank’s contempt towards paying customers.

Actually, a better solution will be to upload his shit to The Vault.

NOW, sir, you have something to worry about. That way, you can act like a dick and actually have a reason now.