Username:
  Password:

Forgot your password?

 

Search Commander on Google Plus Search Commander on Facebook Scott Hendison on Twitter Scott Hendison Google Plus Search Commander LinkedIn Scott Hendisons' Youtube Channel Scott Hendisons' Pinterest boards Scott Hendison's Blog

Read the reviews at our Google Place page

First attended Search Engine Workshops in 2004

Founding board member of SEMpdx.org


Oregon Computer Consultants Association board member logo

SEO Consultant page

Scott Hendison has been a Pubcon speaker since 2006

 

   
About Contact Legal Info Support
 

In Portland, reliable computer service is hard to find.

Service Level Agreement

The following Service Level Agreement (hereinafter referred to as the "Agreement") is made between Portland Technology Consultants / Search Commander, Inc. and the web hosting customer and monthly subscriber (hereinafter referred to as "Customer") and shall be effective as of September 4, 2004.

As used in this Agreement, "you" or "your" refer to you, the Customer and "we", "our" or "us", PDXTC / Search Commander, Inc. This agreement shall only apply if you currently hold an account with services from PDXTC / Search Commander, Inc. (the "Services") and your account is current (i.e., not past due) with PDXTC / Search Commander, Inc.

PDXTC / Search Commander, Inc. and Customer are referred to collectively as the "Parties". By activating your hosting account you acknowledge that you have read, understand, and agree to our terms including this service level agreement.

General
As used herein, the term "Web Site Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer's Web site is available for access by third parties via HTTP and/or HTTPS, as measured by PDXTC / Search Commander, Inc.

We guarantee that our internal network connectivity, server programs, and hardware will be up and working at least 99.9% or better in any given month. This means you should not experience a downtime of more than 43 minutes in any given month counted from the first day of every month.

This uptime guarantee excludes any scheduled maintenance work that may, unfortunately, force the downtime for a period of time until the maintenance work is done. We are proud to offer you a service credit, defined below, for the month that any downtime period that lasts beyond our uptime guarantee of 99.9%.

Backups
BSD/Windows Shared Hosting Customers
PDXTC / Search Commander, Inc. shall do regular daily backups for our customer's data into our backup servers. These backups are solely for the purposes of PDXTC / Search Commander, Inc. server recovery. In the event we can provide you with a recent backup, PDXTC / Search Commander, Inc. staff will restore the information to a folder you specify on our servers.

BSD/Windows shared hosting customers are encouraged to keep their own backups of the data on PDXTC / Search Commander, Inc. servers in the event of the backup server failure. PDXTC / Search Commander, Inc. is not liable in the event customer's data is lost, even in the event of a hardware/power problem resulting in such data lost.

Dedicated Server Customers
Unless otherwise agreed, PDXTC / Search Commander, Inc. does not provide data backup service to our dedicated server customers. Customer is responsible for customer's own data backup and will not hold PDXTC / Search Commander, Inc. liable in the event customer's data is lost, even in the event of a hardware/power problem resulting in such data lost.

Service Level
PDXTC / Search Commander, Inc. aims to achieve 100% uptime for all services offered to our customers. Excepts under the conditions listed below, see "Conditions", if "Web Site Availability" is less 99.9% PDXTC / Search Commander, Inc. will issue a credit to the customers account based on the table below, see "Credits".

Maintenance Procedures
PDXTC / Search Commander, Inc. will announce all scheduled maintenance at least 24 hours in advance to the customer. PDXTC / Search Commander, Inc. also reserved the right to perform any necessary emergency maintenance to our system to ensure the security of the system. All scheduled maintenance will be announced to the news mailing list at news-subscribe@pdxtc.com and also to the user forums under announcements.

Downtimes
All downtimes will be announced to the customer via the news mailing list at news-subscribe@pdxtc.com and also posted in the user forums under announcements. All downtime reports will include a complete description of the cause of the downtime, as well as a calculated total time the system was down.

This "Calculated Downtime" will be the basis for calculating any necessary credits to the customer's account. Downtime reports will be posted to the specified places within 24 hours from the time the system was back online.

Conditions
This agreement shall cover any and all services under the direct control of PDXTC / Search Commander, Inc. This includes, but is not limited to, internal network connectivity, server programs, server hardware, switches, and routers. This agreement shall NOT cover any condition outside the control or unpreventable by PDXTC / Search Commander, Inc.

These conditions including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications of third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, customer's internet provider availability, or power used in or equipment needed for provision of this SLA; Failure of access circuits to the PDXTC / Search Commander, Inc. network or its upstream providers, unless such failure is caused solely by PDXTC / Search Commander, Inc. or PDXTC / Search Commander, Inc.'s equipment; Scheduled maintenance and emergency maintenance and upgrades; DNS issues outside the direct control of PDXTC / Search Commander, Inc.; Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of PDXTC / Search Commander, Inc.'s Terms of Service and Acceptable Use Policy; E-mail or web mail delivery and transmission; DNS (Domain Name Server) Propagation; Any other outages elsewhere on the Internet that hinder access to your account;

PDXTC / Search Commander, Inc. is also not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. PDXTC / Search Commander, Inc. will guarantee only those areas considered under the control of PDXTC / Search Commander, Inc.

Credits
Any and all available credits as a result of downtime will be credited only to the Customer's PDXTC / Search Commander, Inc. account and refunded to the Customer's credit card or PayPal account. Any customer choosing to leave PDXTC / Search Commander, Inc. service as a result of a downtime, will forfeit all credit's and account balances as they will no longer have a PDXTC / Search Commander, Inc. account.
 

 Web Site Availability

Downtime in calendar month

 Credit Percentage

   99.9 to 100%

 0 to 43 minutes

   0%

99.8 - 97.9%

 43 o 14 hrs 24 min

   10%

 Below 97.8%

 Over 14 hrs 25 min

   25%


To receive credit from a downtime, please send a request to hosting.credit@pdxtc.com with the date/time of the downtime as well as the websites and services affected. Credits will only be issued on those downtimes which have a valid downtime report, see above, which has been posted to the proper locations. Any Credit requests must be received within 7 days from the time that the applicable downtime report was posted by PDXTC / Search Commander, Inc. staff. All PDXTC / Search Commander, Inc. accounts are limited to no more than one credit per calendar month.

Oregon Onsite Computer Service

My Latest Blog Posts ...

My Google Lawsuit
Google is an unreasonable bully that has to be stopped, so I...

New Skype Hack - Be Afraid
Thursday morning I sat down at the crack of dawn, and the fi...

WP is Broken - Image Title Tags
You may be diligent about putting ALT and title attributes i...

If I Were Google, in 2014 I Would?
I’m pretty sure it was an ancient SEO Rockstars episod...

Privacy & Security - Refunds - site map -


© 1998 - 2014, Search Commander, Inc. Scott Hendison; All Rights Reserved
Portland Technology Consultants 
11124 NE Halsey St. #481 Portland, OR 97220